Frequently Asked Questions
What time is check-in / check-out?
You may check-in between 3:00 pm and 9:00 pm on Sundays through Thursdays and between 3:00 pm and 10:00 pm on Fridays and Saturdays. Check-out is by 11:00 am. Please notify the front desk if you plan on checking out later than this to avoid an additional night charge.
Can I check-in earlier than 3:00 pm?
This depends on how many people have requested a late check-out and how many rooms the housekeeper must clean before our 3:00 pm check-in time. Please call us at (479) 253-7120 the day you arrive and we will know then if it's possible to check-in early or if you need to wait until 3:00 pm.
I won't show up until after the lobby closes...
If you can't make it in until after check-in time, we can possibly still make arrangements to get you your room key. You will need to call us at (479) 253-7120 to get after hours check-in instructions. If you do not call us and we are unable to contact you before 9:00 pm on the day of your check-in, your reservation will be considered a "No-Show" and a cancellation fee will be charged.
I need to cancel my reservation
If you made your reservation by calling us direct or on CountryMountainInn.com, call us at (479) 253-7120 to cancel. If you made your reservation through a 3rd party booking site such as Booking.com or Expedia, then you must cancel with directly them. We apologize, but we are unable to cancel reservations made through 3rd party sites.
I need to leave early
As long as you check out by 11:00 am (our normal check-out time), we will happily refund the entire unused portion of your stay. If you check out after 11:00 am, you will still be responsible for the current day's stay.
Is Country Mountain Inn pet-friendly?
Sorry, we do not allow pets, comfort animals, or emotional support animals. We do accept proper ADA service animals if they are declared before check-in.
What's the WiFi Code?
The internet access code as well as other important information about the Country Mountain Inn is attached to a card on the inside of your room door.
How far are you from the Great Passion Play?
We are just over a mile from the Great Passion Play. Take a left out of Country Mountain Inn and take the first right on Passion Play road. Drive straight until you enter the Great Passion Play parking lot.
How far are you from downtown Eureka Springs?
We are the first motel when you enter Eureka Springs from the northeast driving west on US-62. Under 3 miles puts you most places in Eureka Springs including downtown.
Is there a trolley stop close by?
Country Mountain Inn is located on trolley stop 30 of the Blue Line. The trolley usually takes around 30 minutes to complete its route and return.
Do you have smoking rooms?
Smoking (cigarettes or marijuana) and vaping is not allowed inside any rooms. If anyone smokes, vapes, or burns anything inside a room, we do put the room through additional deep cleaning after check-out and a cleaning fee is charged. Smoking areas are located outside around the property.
Do you serve a breakfast?
We do not serve a breakfast. We do serve coffee in our lobby starting at 7:30 am every morning and there are some breakfast items for purchase in our lobby.
Do you have a refrigerator/microwave in the room?
Every room is equiped with a refrigerator, coffee maker, hair dryer, and a clock with USB ports. We do not have microwaves in the room, but there is a common area microwave located near the ice machine.
Is your swimming pool open?
The swimming pool is an eight foot deep outdoor pool and is open by Memorial Day and closes just after Labor Day when the weather turns cold. Pool towels are available in the lobby.
When do you have campfires?
We do provide firewood and light a campfire on Friday & Saturday nights if weather permits or if there isn't a local burn ban in effect. We will provide free sticks and marshmallows and S'mores kits are available for purchase in the lobby. You are welcome to light your own campfire in the fire ring on other days of the week if a local burn ban is not in effect. You can find out about burn bans by going to Arkansas Burn Bans and checking out Carroll county in district 6.
You have a gift shop?
There is a small gift shop located in the lobby. There are mugs, t-shirts, hats, snacks, energy drinks, and common essentials such as toothpaste, toothbrushes, deoderant, and aspirin available for purchase.
What restaurants are close by?
There are over 30 restaurants within 3 miles of the motel. You can get a quick list by going to Restaurants Near Us on Google.
I'm pulling a trailer. Do you have parking for it?
We can accommodate even large trailers. Please check with us so we can direct you to the best spot to park.
How large is the park?
Country Mountain Inn is located on just under 8 acres of land on the the east side of town. The main park area has the fire ring and a kid's play house and is mostly located under the shade of pine trees. The rest of park extends past the visible tree line and is open land, but kept mowed so you are welcome to wander.
Does Country Mountain Inn close for part of the year?
Yes, Country Mountain Inn does close down for the winter season. We close in December and open up again in March.